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1.
Escaping the build trap : how effective product management creates real value Melissa Perri by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Sebastopol, CA : O'Reilly, 2018
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.5 ME ES.

2.
The intelligent marketer's guide to data privacy : the impact of big data on customer trust Robert W. Palmatier, Kelly D Martin by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : Palgrave Macmillan, c2019
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 PA IN.

3.
Unlocking the customer value chain : how decoupling drives consumer disruption / Thales S.Teixeira with Greg Piechota by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Currency, c2019
Availability: Not available: University of Wollongong in Dubai: Checked out (1).

4.
The customer centric enterprise : advances in mass customization and personalizaton Edited by Mitchell M. Tseng, Frank T. Piller by Series: Springer Nature Book Archives Millennium (2000-2004)
Material type: Text Text
Publication details: Berlin ; New York : Springer, c2003
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.503 CU ST.

5.
Excellence wins : a no-nonsense guide to becoming the best in a world of compromise Horst Schulze, with Dean Merrill by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Michigan : Zondervan, c2019
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.3 HO EX.

6.
Beyond advertising : reaching customers through every touchpoint Jerry Wind and Catharine Hays by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken : Wiley, 2015
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 659.1 WI BE.

7.
Maximize your social : a one-stop guide to building a social media strategy for marketing and business success Neal Schaffer by
Material type: Text Text
Publication details: New Jersey : Wiley, c2013
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.872 SC MA.

8.
Youtility : why smart marketing is about help not hype / Jay Baer by
Material type: Text Text
Publication details: New York : Portfolio, c2013
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 BA YO.

9.
10.
B2B data-driven marketing : sources, uses, results Ruth P. Stevens, Theresa A. Kushner by
Publication details: Chicago : Racom communications, c2015
Other title:
  • B two B data driven marketing
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 ST BT.

11.
Selling your value proposition : how to transform your business into a selling organization Cindy Barnes, Helen Blake, Tamara Howard by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Kogan Page, c2017
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.85 BA SE.

12.
Contemporary selling : building relationships, creating value Mark W. Johnston and Greg W. Marshall by
Edition: 5th ed.
Material type: Text Text
Publication details: New York : Routledge, Taylor & Francis Group, c2016
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.85 JO CO.

13.
Why customers would rather have a smartphone than a car : relationship retailing as an opportunity Cor Molenaar by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Farnham, Surrey, England : Gower, c2015
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8342 MP WH.

14.
Leading the customer experience : inspirational service leadership Sarah Cook by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Farnham, Surrey : Burlington, VT : Gower, c2015
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 CO LE.

15.
Customer lifetime value : reshaping the way we manage to maximize profits Edited by David Bejou, Timothy L. Keiningham, Lerzan Aksoy by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Routledge, Taylor & Francis Ltd, c2006
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 CU ST.

16.
Service supply chain systems : a systems engineering approach edited by Tsan-Ming Choi by Series: Communications in cybernetics, systems science and engineering ; Volume 8
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boca Raton : CRC Press/Balkema, c2016
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.7 SE RV.

17.
Scaling up excellence : getting to more without settling for less Robert I. Sutton and Huggy Rao by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Crown Business, c2014
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.4013 SU SC.

18.
Achieving service excellence : strategies for healthcare Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton by Series:
Edition: 2nd ed.
Material type: Text Text
Publication details: Chicago : Health Administration Press, c2012
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 362.1068 FO AC.

19.
Good profit : how creating value for others built one of the world's most successful companies Charles G. Koch by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Crown Business, c2015
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.408 KO GO.

20.
Evergreen : cultivate the enduring customer loyalty that keeps your business thriving Noah Fleming by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : American Management Association, c2015
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 FL EV.

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