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1.
Implementing key account management : designing customer-centric processes for mutual growth Javier Marcos, Mark Davies, Rodrigo Guesalaga and Sue Holt by
Material type: Text Text
Publication details: New York : Kogan Page Ltd, 2018
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.804 MA IM.

2.
Supply chain management : strategy, planning, and operation Sunil Chopra by Series:
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Pearson, c2017
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.7 CH SU.

3.
Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz by
Edition: 8th ed.
Material type: Text Text
Publication details: New Jersey : World Scientific, c2016
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.8 LO SE, ...

4.
Supply chain management : strategy, planning, and operation Sunil Chopra; Peter Meindl by Series:
Edition: 6th global ed.
Material type: Text Text
Publication details: Boston : Pearson, c2016
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.7 CH SU, ...

5.
Retail banking : business transformation and competitive strategies for the future Anna Omarini by
Material type: Text Text
Publication details: Hampshire : New York, NY : Palgrave Macmillan, c2015
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 332.10684 OM RE.

6.
Services marketing / William Chitty, Andrew Hughes, Steven D'Alessandro. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: South Melbourne, Vic. : Oxford University Press, 2012
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 CH SE.

7.
Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Pearson, 2013
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.7 CH SU, ...

8.
Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz. by
Edition: 7th ed.
Material type: Text Text
Publication details: Boston : Prentice Hall, c2011
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 LO SE.

9.
Services marketing management : a strategic perspective/ Hans Kasper, Piet van Helsdingen, Mark Gabbott. by
Edition: 2d ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2006
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.8 KA SE, ...

10.
Up your service! : great ideas : tools, tips and proven techniques to lift your services higher / Ron Kaufman. by
Material type: Text Text; Format: regular print
Publication details: Singapore : Ron Kaufman, c2005
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 KA UP.

11.
Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. by
Material type: Text Text
Publication details: Thousand Oaks : Sage Publications, c2000
Other title:
  • Handbook of services marketing and management
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 HA ND, ...

12.
The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Free Press, c2003
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 HE VA.

13.
Services marketing management : an international perspective / by Kans Kasper, Piet van Helsdingen, Wouter De Vries, Jr. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester ; New York : Wiley, c1999
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 KA SE.

14.
Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Prentice Hall, c2004
Availability: No items available.

15.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007
Availability: No items available.

16.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Prentice Hall, c2011
Availability: No items available.

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