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Service management : operations, strategy, and information technology Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons by
Edition: 9th ed.
Material type: Text Text
Publication details: New York, NY : McGraw-Hill, c2019
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (3)Call number: 658 BO SE, ...

3.
This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider by
Material type: Text Text
Publication details: Hoboken, N.J. : Wiley, c2011
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 ST SE.

4.
Service and operations management Cengiz Haksever, Barry Render by
Material type: Text Text
Publication details: New Jersey : World Scientific, c2018
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 HA SE.

5.
Services management : an integrated approach edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck by
Edition: 3rd ed.
Material type: Text Text
Publication details: Harlow : Financial Times Prentice Hall, 2013
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 338.4068 SE RV.

6.
Service science research, strategy and innovation : dynamic knowledge management methods / N. Delener, editor. by
Material type: Text Text
Publication details: Hershey, PA : Business Science Reference, c2012
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 SE RV.

7.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. by Series: The McGraw-Hill/Irwin series operations and decision sciences
Edition: 8th ed.
Material type: Text Text
Publication details: New York : McGraw-Hill, 2014
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658 FI SE, ...

8.
Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. by
Material type: Text Text
Publication details: Indianapolis : FT Press, c2013; ©2013
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 HA SE.

9.
Service operations management : the total experience / David Parker. by
Material type: Text Text
Publication details: Cheltenham : Edward Elgar, 2012
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 PA SE.

10.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 7th ed.
Material type: Text Text
Publication details: New York, NY : McGraw-Hill/Irwin, c2011
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

11.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
Edition: 3rd ed.
Material type: Text Text
Publication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 JO SE.

12.
Managing services / edited by Alan Nankervis. by
Material type: Text Text
Publication details: Cambridge : Cambridge University Press, 2005
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 MA NA.

13.
Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. by
Material type: Text Text
Publication details: Thousand Oaks : Sage Publications, c2000
Other title:
  • Handbook of services marketing and management
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 HA ND, ...

14.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 6th int. ed.
Material type: Text Text
Publication details: New York, NY : McGraw-Hill/Irwin, c2008
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

15.
Services management : an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck. by
Edition: 2nd ed.
Material type: Text Text
Publication details: Harlow : Financial Times Prentice Hall, 2003
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 338.4068 SE RV, ...

16.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 5th ed.
Material type: Text Text
Publication details: Boston, MA : McGraw-Hill, 2006
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

17.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
Edition: 2nd ed.
Material type: Text Text
Publication details: Harlow, England ; New York : FT/Prentice Hall, 2005
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 JO SE, ...

18.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 4th ed.
Material type: Text Text
Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2004
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

19.
Service management : strategy and leadership in service business / Richard Normann. by
Edition: 2nd ed.
Material type: Text Text
Publication details: West Sussex, England : John Wiley, 1991
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 NO SE.

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