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21.
Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. by
Material type: Text Text
Publication details: Indianapolis : FT Press, c2013; ©2013
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 HA SE.

22.
Services marketing / John E.G. Bateson; K. Douglas Hoffman. by
Edition: 4th ed., International ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Mason, Ohio : South-Western Cengage Learning, c2011
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 BA SE.

23.
Service operations management : the total experience / David Parker. by
Material type: Text Text
Publication details: Cheltenham : Edward Elgar, 2012
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 PA SE.

24.
Services marketing / William Chitty, Andrew Hughes, Steven D'Alessandro. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: South Melbourne, Vic. : Oxford University Press, 2012
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 CH SE.

25.
Principles of services marketing / Adrian Palmer. by
Edition: 6th ed.
Material type: Text Text; Format: regular print
Publication details: London : McGraw-Hill, c2011
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 PA PR.

26.
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: San Francisco : Jossey-Bass, c2008
Other title:
  • Liberate your customers from customer service, keep them happy, and control costs
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 PR BE.

27.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 7th ed.
Material type: Text Text
Publication details: New York, NY : McGraw-Hill/Irwin, c2011
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

28.
Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz. by
Edition: 7th ed.
Material type: Text Text
Publication details: Boston : Prentice Hall, c2011
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 LO SE.

29.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
Edition: 3rd ed.
Material type: Text Text
Publication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 JO SE.

30.
Managing services / edited by Alan Nankervis. by
Material type: Text Text
Publication details: Cambridge : Cambridge University Press, 2005
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658 MA NA.

31.
Services marketing management : a strategic perspective/ Hans Kasper, Piet van Helsdingen, Mark Gabbott. by
Edition: 2d ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2006
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.8 KA SE, ...

32.
Principles of services marketing / Adrian Palmer. by
Edition: 5th ed.
Material type: Text Text; Format: regular print
Publication details: New York : McGraw-Hill, c2008
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 PA PR.

33.
Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. by
Material type: Text Text
Publication details: Thousand Oaks : Sage Publications, c2000
Other title:
  • Handbook of services marketing and management
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 HA ND, ...

34.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 6th int. ed.
Material type: Text Text
Publication details: New York, NY : McGraw-Hill/Irwin, c2008
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 FI SE, ...

35.
Mass customization : the new frontier in business competition / B. Joseph Pine II ; foreword by Stan Davis. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston, Mass. : Harvard Business School Press, c1993
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.575 PI MA, ...

36.
Services management : an integrated approach / edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck. by
Edition: 2nd ed.
Material type: Text Text
Publication details: Harlow : Financial Times Prentice Hall, 2003
Online resources:
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 338.4068 SE RV, ...

37.
Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boca Raton, FL : Auerbach Publications, 2006
Availability: Items available for loan: University of Wollongong in Dubai (3)Call number: 658.562 MI IM, ...

38.
Guide to TQM in service industries / edited by Noriaki Kano. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English Original language: Japanese
Publication details: Tokyo : Asian Productivity Organization, 1996
Other title:
  • TQM in service industries
Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.562 GU ID.

39.
Gemba Kaizen : a commonsense, low-cost approach to management / Masaaki Imai. by
Material type: Text Text; Format: print regular print ; Literary form: Not fiction
Publication details: New York : McGraw-Hall, 1997
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.5 IM GE, ...

40.
Managing services marketing : text and readings / John E.G. Bateson, K. Douglas Hoffman. by Series: The Dryden Press series in marketing
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Fort Worth : Dryden Press, c1999
Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.8 BA MA, ...

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