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	1.	Service management and marketing : managing the service profit logic Christian Grönroos by Grönroos, Christian, 1947- Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: West Sussex, UK : Wiley, c2015 Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.8 GR SE, ...
	2.	Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz by Lovelock, Christopher Wirtz, Jochen Edition: 8th ed. Material type: Text Publication details: New Jersey : World Scientific, c2016 Online resources: Ebook Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.8 LO SE, ...
	3.	New service development : creating memorable experiences editors by James A. Fitzsimmons & Mona J. Fitzsimmons by Fitzsimmons, James A [Edited by] Fitzsimmons, Mona J [Edited by] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Thousand Oaks, Calif. : Sage Publications, c2000 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 NE WS.
	4.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill Irwin, c2013 Availability: Items available for loan: University of Wollongong in Dubai (4)Call number: 658.8 ZE SE, ...
	5.	Services marketing : integrating customer focus across the firm / Alan Wilson; et al. by Wilson, Alan M Zeithaml. Valarie A Jo Bitner, Mary Gremler, Dwayne Wilson, Alan Edition: 2nd European ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : McGraw-Hill Higher Education, c2012 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 WI SE.
	6.	Services marketing / William Chitty, Andrew Hughes, Steven D'Alessandro. by Chitty, William Hughes, Andrew D'Alessandro, Steven Material type: Text; Format: print ; Literary form: Not fiction Publication details: South Melbourne, Vic. : Oxford University Press, 2012 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 CH SE.
	7.	The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs / Bill Price, David Jaffe. by Price, Bill, 1950- Jaffe, David, 1963- Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2008 Other title: Liberate your customers from customer service, keep them happy, and control costs Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.812 PR BE.
	8.	Services marketing : people, technology, strategy Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 7th ed. Material type: Text Publication details: Boston : Prentice Hall, c2011 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 LO SE.
	9.	Services marketing management : a strategic perspective/ Hans Kasper, Piet van Helsdingen, Mark Gabbott. by Kasper, Hans Helsdingen, Piet van Gabbott, Mark Edition: 2d ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2006 Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.8 KA SE, ...
	10.	Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. by Swartz, Teresa A Iacobucci, Dawn Material type: Text Publication details: Thousand Oaks : Sage Publications, c2000 Other title: Handbook of services marketing and management Online resources: Location Map Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658 HA ND, ...
	11.	Services marketing : an Asia-Pacific and Australian perspective / Christopher Lovelock, Paul Patterson, Rhett Walker. by Lovelock, Christopher H Patterson, Paul Walker, Rhett H Edition: 4th ed. Material type: Text; Format: regular print Publication details: Frenchs Forest, N.S.W. : Prentice Hall, 2007 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 LO SE.
	12.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill Irwin, c2009 Availability: Items available for loan: University of Wollongong in Dubai (3)Call number: 658.8 ZE SE, ...
	13.	Service management and marketing : customer management in service competition / Christian Grnroos. by Grönroos, Christian, 1947- Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester, West Sussex, England ; Hoboken, NJ : J. Wiley & Sons, c2007 Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.8 GR SE, ...
	14.	Service management and marketing : a customer relationship management approach / Christian Grönroos. by Grönroos, Christian, 1947- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester ; New York : Wiley, c2000 Availability: Items available for loan: University of Wollongong in Dubai (2)Call number: 658.8 GR SE, ...
	15.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: regular print Publication details: Boston, Mass. : McGraw-Hill, 2003 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 ZE SE.
	16.	Services marketing management : an international perspective / by Kans Kasper, Piet van Helsdingen, Wouter De Vries, Jr. by Kasper, Hans Helsdingen, Piet van Vries, Wouter de Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester ; New York : Wiley, c1999 Availability: Items available for loan: University of Wollongong in Dubai (1)Call number: 658.8 KA SE.
	17.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007 Availability: No items available.
	18.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 7th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Prentice Hall, c2011 Availability: No items available.